App - Terms of Use & Data Privacy
Status: December 23, 2024
Terms and Conditions (T&Cs)
Scope
These Terms and Conditions (T&Cs) govern the use of the fabel app (hereinafter referred to as "App") by its users. The App is operated by Pflegeleicht - Carefix Digital Solutions UG (haftungsbeschränkt) (hereinafter referred to as "Operator" or "we"). By installing and using the App, the user accepts these T&Cs. If the user does not agree to these terms, the use of the App is not permitted.
Services of the App
The fabel app allows users to share tasks and appointments with an invited team. The App is free of charge.
Registration and User Account
Registration is required to use the App. Users are obliged to provide truthful and complete information during registration. Users are responsible for keeping their login credentials confidential and protecting them from third-party access. If users suspect any misuse of their account, they must immediately inform the Operator.
Data Protection
The collection and processing of personal data are carried out in accordance with applicable data protection regulations and the provisions of the App's privacy policy.
Copyright and Usage Rights
All content of the App, such as texts, images, graphics, videos, software, and other materials, is protected by copyright and other intellectual property rights. Users are granted only non-exclusive and non-transferable usage rights necessary for the private and personal use of the App. Any further use, reproduction, distribution, or modification of the content is prohibited without the express consent of the rights holder.
Disclaimer of Liability
The App is provided to the best of our knowledge and belief. However, the Operator does not guarantee the accuracy, completeness, or timeliness of the information and content provided. The Operator is not liable for damages resulting from the use or non-use of the App or third-party content linked to it. The use of the App is at the user's own risk. The Operator is not liable for damages or disruptions caused by technical issues, viruses, or other harmful elements.
Changes to the T&Cs
The Operator reserves the right to change or supplement these T&Cs at any time. Changes to the T&Cs will be communicated to users in a timely manner and are deemed accepted if users continue to use the App after notification.
Termination of Use
Users can terminate their use of the App at any time by uninstalling it. The Operator reserves the right to block or delete a user's account without prior notice in case of a violation of these T&Cs or misuse of the App.
Final Provisions
The laws of the Federal Republic of Germany apply. Should individual provisions of these T&Cs be invalid or become invalid, the validity of the remaining provisions remains unaffected. The place of jurisdiction for all disputes related to these T&Cs and the use of the App is the Operator's registered office.
Privacy Policy
Status: December 23, 2024
General Information
Pflegeleicht - Carefix Digital Solutions UG (haftungsbeschränkt) is committed to actively supporting family caregivers in their daily lives. Our product, fabel, provides the ability to share everyday tasks and coordinate appointments with a team. The processing of personal data is solely for the purpose of the App and is strictly in compliance with applicable data protection regulations.
Controller
This privacy policy applies to data processing by:
Pflegeleicht - Carefix Digital Solutions UG (haftungsbeschränkt)
Katharinenstrasse 13
20457 Hamburg, Germany
Managing Directors: Maximiliane Kugler & Alicia Faridi
Contact: hello@fabel.care
Data Processing During App Download
The App is downloaded through the respective iOS or Android App Store. The following required information is transmitted to the App Store:
- Email address
- Device information and number
- Payment information (if applicable)
- Timestamp of the download
The processing and collection of this data are outside our responsibility. We only process the information necessary to install the App on your smartphone.
Data Processing During App Launch
When you open the App, your smartphone connects to our server and third-party providers. The following information is processed:
- Device number
- Operating system version
- IP address
- Date and time
- Language settings
We process this data to provide you with the best possible experience and continuously improve our offerings. This information is deleted after seven days (Art. 6 (1) Sentence 1 (f) GDPR).
We use third-party providers to collect this data, carefully selecting them and instructing them on how to handle the data appropriately.
Data Processing During User Registration
The fabel App requires a user account. The following information is required for registration:
- Email address
- Password
- Name
To verify your registration, we send a confirmation email with a code to your email address. This correspondence is processed by IONOS SE under our specifications.
The required data is processed as part of our user agreement under Art. 6 (1) Sentence 1 (b) GDPR to create a user account. If you decide to delete your account, we comply with data deletion regulations under Art. 6 (1) (c) GDPR.
Data Processing for App Features
The fabel App supports you in your daily life with coordination and collaboration features. Using these features involves processing personal and health-related data per Art. 6 (1) Sentence 1 (a) and Art. 9 (2) (a) GDPR, including:
- Care-related, daily, or medical tasks and appointments, including notes (time, date, address, participants, comments)
- Name and address (if applicable) of the person in care
- Care level of the person in care
- Insurance number and provider (if applicable)
- Information on medical conditions or physical status (if applicable)
This information is encrypted in our backend. Health data is processed only for the specified purposes and with explicit consent during registration. If you provide health data about another person (e.g., a person in care), you must ensure you have the proper authorization and inform them about the data processing scope outlined in this privacy policy.
Usage Analytics
We continuously strive to improve and maintain the fabel App. For this purpose, we process data under Art. 6 (1) Sentence 1 (f) GDPR in an anonymized manner that cannot be linked to your account. We use Google Analytics, located in Ireland, for this purpose.
Crash Analysis Using Google Firebase Crashlytics
To enhance the App's stability and functionality, we generate regular reports. Google Firebase Crashlytics is used to process the following personal data under Art. 6 (1) Sentence 1 (f) GDPR:
Operating system
- IP address
- Time and date of the issue
- Time and date of App activation
The collected data is anonymized and not linked to your account.
Data Transfers to Third Countries
Personal data may be processed in non-EU/EEA countries under Art. 6 (1) Sentence 1 (b) GDPR only if:
- It is part of our contractual obligations
- Legal obligations exist
- A legitimate interest is established
Third-party providers processing personal data in third countries may do so only if authorized under Art. 44 ff. GDPR.
Data Deletion
Personal data collected by us is stored until you request its deletion, revoke consent, or the purpose for its storage no longer applies. You can revoke your consent at any time by emailing us at support@fabel.care.
If legal retention obligations or other legitimate reasons exist (e.g., legal interest), data will not be deleted until the obligation or legitimate reason ceases to exist (Art. 17 and Art. 18 GDPR).
Your Rights
You have the right to request information about your stored personal data under Art. 15 GDPR. This includes details about recipients or categories of recipients and the purpose and duration of storage.
You also have the right to request corrections (Art. 16 GDPR), deletions (Art. 17 GDPR), or restrictions on processing (Art. 18 GDPR).
If your data is processed based on public interest tasks (Art. 6 (1) Sentence 1 (e) GDPR) or legitimate interests (Art. 6 (1) Sentence 1 (f) GDPR), you have the right to object to the processing. Upon objection, your data will no longer be processed unless compelling legitimate grounds exist (Art. 21 (1) GDPR).
Additionally, under Art. 20 GDPR, you can request data portability.
To exercise these rights, contact us at support@fabel.care. Complaints can also be filed with a data protection authority in your place of residence or at our business location.
Changes
We reserve the right to adapt our security and privacy measures as necessary for technical development. Any changes will be communicated by updating this privacy policy.
Appendix
Privacy policies of software providers and third parties:
- Apple Inc
- IONOS SE
- Google Firebase Crashlytics
- Google Analytics
- Google Firebase