Your roadmap for the first steps in the event of a sudden need for care in the family

The sudden need for care for a family member can be overwhelming. We understand the uncertainty you may feel and want to help you make this new stage of your journey as a family caregiver as smooth as possible.

Here are some steps that can help you:

You will find a structured roadmap in the following articles: This consists of individual steps that will help you to tackle the tasks and decisions ahead one after the other. From the initial consultation and classification of the care level to financial assistance and the organisation of care - each step is designed to provide you with clarity and structure in a situation that often seems confusing.

So let's start with the first steps on this path:

1. Counselling & care level classification:

Both people in need of care and their relatives have a legal right to counselling from their care insurance fund. This counselling should take place before applying for care benefits. Have the care needs of the person in need of care officially assessed in order to determine the appropriate care level.

2. Financial support & benefits:

Find out about available benefits such as care benefits in kind, care allowance and respite amounts, which vary depending on the level of care.

3. Organisation of care documents:

Keep all relevant documents such as care assessments, medication plans, contracts with care services, and financial records organised and accessible. This makes it easier to monitor the quality of care and to settle accounts with care insurance companies or other institutions.

4. Organisation of care

Decide whether care at home is possible and whether an outpatient care service is required. Find out what adaptations need to be made to the living space to create a safe care environment.

5. Integration of everyday aids:

Consider services such as shopping assistance or domestic help, especially if there are difficulties with eating or daily living. Digital tools such as calendars and apps can also support you with care.

6. Utilise respite services:

Enquire about short-term and respite care options that can temporarily take over care or provide breaks for you as a family carer.

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